Subject: Report -11
From: Ashish Dabral <[email-masked]>
To: Niren Dsouza <[email-masked]>
Date: Fri, 12 Feb 2021 08:37:11 -0700 (MST)

HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	1 
		Delayed Delivery (Furniture) 	1 
		Delayed Delivery (HH) 	4 
		Delivery Status 	68 
		Partial Delivery 	6 
		Reschedule Delivery 	3 
	Delivery Related Total 		83 
	Product Complaint 	Complaint within Warranty 	2 
	Product Complaint Total 	2 
	Refunds and Cancelations 	Cancelation 	3 
		Refund for Other reason 	3 
		Refunds after Return 	2 
		Return Request Initiation 	17 
	Refunds and Cancelations Total 	25 
Customer Services Total 			110 
No Answer 	No Answer 	No Answer 	57 
		(blank) 	1 
	No Answer Total 		58 
No Answer Total 			58 
PreSales 	Other Enquiry 	Offers 	12 
		Payment Methods 	2 
		Promo Code 	2 
		Store Availability 	12 
		Store Location 	13 
		Using Shukran Points 	1 
	Other Enquiry Total 		42 
	Policy Related 	Delivery Cost 	12 
		Delivery Time 	3 
		Return Policy 	1 
	Policy Related Total 		16 
	Product Related 	Pricing 	4 
		Product Specification 	58 
	Product Related Total 		62 
PreSales Total 			120 
(blank) 	(blank) 	(blank) 	
	(blank) Total 		
(blank) Total 			
Grand Total 			288 

Regards, 
Ashish Dabral