Subject: Trainer Candidate - mohan Dasari
From: mohan Dasari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Feb 2021 10:05:23 -0500

| | Tech Support Test

Name | mohan Dasari
E-mail | [email-masked]
Phone Number | (91) 9989774802
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad, Manikonda

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Integrass | AM | 28th Feb 2021 | 40456
Previous Employer 1 | Prowise Solutions | Team Lead | 30th Apr 2020 | 35172
Previous Employer 2 | Gss Infotech | Team Lead | 28th Sep 2018 | 27356

If Selected, how much time do you need to join? | 15 Days

Please briefly describe your work experience specifically in training?

Technical or Technology Training
Quality Training
Skills Training
Soft Skills Training
Professional Training and Legal Training
Team Training
Managerial Training
Safety Training

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | People who get trained sometimes fails at initial project stage and get improved after the practice as theoretical is different from practical, so cannot understand the team at the initial stage.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | always polite  and available with customer is good and great customer service
What according to you makes you a good candidate for this position? | skills, experience and escalations handling capabilities
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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