Subject: Trainer Candidate - Saud Shrivardhankar
From: Saud Shrivardhankar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Feb 2021 10:01:15 -0500

| | Tech Support Test

Name | Saud Shrivardhankar
E-mail | [email-masked]
Phone Number | (091) 9773839291
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mumbai

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS Computels ltd | IT Team lead | Present | 46000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 45 days
Please briefly describe your work experience specifically in training? | Handle IT infrastructure and Helpdesk support
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | ERP Server down due to virus attacked

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Having good relationship with customer
Support customer in any situation

What according to you makes you a good candidate for this position? | Ability to work in any Environment
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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