Subject: Tech Support Candidate - Vishal Bhola
From: Vishal Bhola <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Feb 2021 07:39:51 -0500

| | Tech Support Test

Name | Vishal Bhola
E-mail | [email-masked]
Phone Number | (91) 9971261279
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Patel Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Messe Frankfurt Trade Fair india Pvt Ltd | Sr. IT Executive | till | 24,533
Previous Employer 1 | DTDC Express ltd | IT Executive | April 2017 | 14,500
Previous Employer 2 | Fourth Dimension Solutions pvt ltd | Hardware & Network Engineer | Dec 2015 | 12,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all it's all depend on error, like which kind of error is coming
1. First to check the internet connection then check the another website, if another site like (www.yahoo.com) is working fine then may be popup blocked in browser, if yes then enable the popup option or we can enable the compatible option from setting
2. After clear the browsing history, it will work.
3. if error comes 504 then website server not reachable

There are so many other options but these steps will helpful for starting

Please list the steps to connect a Bluetooth speaker to your mobile phone.

ON the Bluetooth Speaker first then
ON the Bluetooth in phone then
Click on the Bluetooth search option then find the Bluetooth Speaker name which is also mentioned on Speaker Box
then pair with device and connect

What according to you makes you a good candidate for customer service or technical support job? | in short according to my Qualification and Experience almost match exactly
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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