Subject: Trainer Candidate - Rajesh Joshi
From: Rajesh Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Feb 2021 06:56:44 -0500

| | Tech Support Test

Name | Rajesh Joshi
E-mail | [email-masked]
Phone Number | (91) 882639967
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Malviya Nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PolicyBazaar | Team leader | | 55000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in training? | Responsible for team driving and sales training of new hires for Health Insurance
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good and great servise are 2 different things : With Good service a cx get hassale free experience however a great cx service require a lot of effort where we need to understand what cx is looking for, we need to go an extra mile so that cx goes back with a wonderful experience and recommend others about you and your service.
What according to you makes you a good candidate for this position? | A blend of both International and Domestic service industry. Can take extreme pressure and deliver good people management.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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