Subject: Trainer Candidate - Gopal Jha
From: Gopal Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Feb 2021 06:42:14 -0500

| | Tech Support Test

Name | Gopal Jha
E-mail | [email-masked]
Phone Number | (91) 8757160335
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ranchi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | National Institute of smart governance | Assistant manager(Technical & complaince) | | 53000
Previous Employer 1 | Kaizen IT services Private Limited | Team Leader | 24/09/2020 | 34000
Previous Employer 2 | Core Integra Consulting Private Limited | Operation Manager | 03/01/2019 | 23000

If Selected, how much time do you need to join? | 25
Please briefly describe your work experience specifically in training? | Provide the process , operation, service delivery and policies related training to our associates including lower to higher management of the company. Conduct and head induction program  for new joiners.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | always believe to provide training  which is accurate to topic and delivered it in entertaining and interactive way. The most difficult way/situation  is when our audience left the training mode with some confusion/doubt. So i always make sure before ending the session all the doubt should be cleared for every one

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

good provide the information stick to queries but great information which will helpful for them other than queries resolution.

good will do the normal discussion with the customer but great will discuss about the customer also to provide them family environment.

What according to you makes you a good candidate for this position? | I have trained more than 2000 candidate in my carrier and interact well with the trainees or customer. Always provide the training as per need and the situation rather than the way i used in previous interaction/ training .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |