Subject: Trainer Candidate - Avantika Gautam
From: Avantika Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Feb 2021 06:34:54 -0500

| | Tech Support Test

Name | Avantika Gautam
E-mail | [email-masked]
Phone Number | (+91) 7503808695
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rajiv Nagar, Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | OYO Hotels & Homes Pvt Ltd | OTA International Lead | Not on notice period | 51980
Previous Employer 1 | NA | Na | NA | NA
Previous Employer 2 | NA | NA | NA | NA

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in training? | I have worked as an Quality lead where my team responsible to maintain the OYO standard in all the properties assigned to them to ensure smooth and happy stay for a customer so during that period i have trained my team of 22 executives
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Most difficult situation was when you have promised something and you cant deliver on time

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service according to me when customer got the resolution on first call and shows gratitude.
Great customer service is when customer comes back to your services because of the first experience

What according to you makes you a good candidate for this position? | My work ethics and experience which i can to give productive outcomes
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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