Subject: Trainer Candidate - gaddala swapna
From: gaddala swapna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Feb 2021 06:18:11 -0500

| | Tech Support Test

Name | gaddala swapna
E-mail | [email-masked]
Phone Number | (91) 8978309403
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hyderabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | | |
Previous Employer 1 | Infosys | Technical support | jan 4 2021 | 400000
Previous Employer 2 | Wipro | Business Analyst | April 4 2019 | 350000

If Selected, how much time do you need to join? | 30 days

Please briefly describe your work experience specifically in training?

Experienced 8+ Years in difference accepts Lead Business Analyst with a demonstrated history of working in the information technology and services industry. Working on technologies like Windows and Banking domain (Finacle Software) Experience of working in different states across India on Finacle 7x and 10X application support.  Excellent in analysing, problem solving, communication and leadership skills.
Knowledge in implementing optimized code to meet performance and scalability of product using database, Strength to deliver the best is to think in terms of customer perspective.
Excellent communications skills, ability to learn quickly, adapt and a good team player.
Worked independently and in a group.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied
What according to you makes you a good candidate for this position? | i am a experienced employee i got opportunity to learn with my previous manager and leaders i can give my best to the company
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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