Subject: Trainer Candidate - Himanshu Sharma
From: Himanshu Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Feb 2021 06:18:03 -0500

| | Tech Support Test

Name | Himanshu Sharma
E-mail | [email-masked]
Phone Number | (0) 9319953824
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kocharinfotech pvt ltd | Team lead | 1 month notice | 32000
Previous Employer 1 | Soteria command center pvt ltd | Supervisor | 28th july | 19500
Previous Employer 2 | Wipro | Team lead | 31 july | 13000

If Selected, how much time do you need to join? | 1 month
Please briefly describe your work experience specifically in training? | Role performed as team lead and always provided guidance to team in order to improve process or work quality.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Started to handle a team of 6 to 7 and faced a situation when all team members left expect one however still i managed the process and re build a new team and
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Customer satisfaction and fulfill customer requirements according to his way
What according to you makes you a good candidate for this position? | I believe i can handle project and process in very well manner like i did earlier without any challenges because challenges are opportunities to learn something new and we can prove itself.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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