Subject: Trainer Candidate - Nitin Gupta
From: Nitin Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Feb 2021 06:04:34 -0500

| | Tech Support Test

Name | Nitin Gupta
E-mail | [email-masked]
Phone Number | (91) 9313032070
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IEnergizer | Assistant Manager | Dec 2019 | 43000
Previous Employer 1 | Aiges | Assistant Manager | Nov 2018 | 35000
Previous Employer 2 | Wipro | Team Leader | 2015 | 32000

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in training? | Worked closely with the training team to prepare process SOP. Identify the opportunity area and brainstorm the CC team. Working on PPT/data for client/process reviews etc
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Attrition and shrinkage
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is to get the problem solved eventually. Great customer service is to get it solved immediately, doing everything to remedy the problem at hand (going an extra mile)
What according to you makes you a good candidate for this position? | Agreeableness, tendency to be friendly, approachable, and easy to get along with are my traits. I am a peron who usually cooperates with others in order to ensure group harmony as long as our goals do not drastically differ..
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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