Subject: Trainer Candidate - TRIBHUVAN NATH TIWARI
From: TRIBHUVAN NATH TIWARI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Feb 2021 06:00:16 -0500

| | Tech Support Test

Name | TRIBHUVAN NATH TIWARI
E-mail | [email-masked]
Phone Number | (93507) 10581
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NEW DELHI

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PRAYOSHA FOOD SERVICE | RM | 28 Feb 2021 | 33000
Previous Employer 1 | Reliance Jio | AM | 28 Nov 2019 |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15 DAYS
Please briefly describe your work experience specifically in training? | Here i have to provide training to our merchant regarding our billing software . I am also leading my team for service and sales .
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Most time i had faced difficulty when i was giving training to our restaurant customer for pos. Because   if its food truck then some time biller is not aware laptop or pc then i had to face more problem.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Exceptional Customer Service Meaning
Resolve Customer Problem at first time
Personal Relation with customer
Exceeding Expectations

What according to you makes you a good candidate for this position?

Work EXPERIENCE
Positive Attitude
TEAM LEADING QUALITY

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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