Subject: Trainer Candidate - Alpana Bilawar
From: Alpana Bilawar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Feb 2021 05:39:59 -0500

| | Tech Support Test

Name | Alpana Bilawar
E-mail | [email-masked]
Phone Number | (91) 9148993511
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chattarpur mp

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Infosys | SAP change management consultant | 27.03.2017 | 26000
Previous Employer 2 | Ameri100 | SAP change and release management consultant | 29.03.2019 | 55000

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in training? | Have provided project related trainings to team members and customers
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | None
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good service is just providing service to the customers. Great customer service defines providing satisfactory service without any customer complaints and getting good feedback for provided service.
What according to you makes you a good candidate for this position? | Have worked for team of 18 to 22  members and handled the team indipendently. Quick learner and open for new challenges.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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