Subject: Tech Support Candidate - Aman Kaushik
From: Aman Kaushik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Feb 2021 05:32:41 -0500

| | Tech Support Test

Name | Aman Kaushik
E-mail | [email-masked]
Phone Number | (91) 9711077311
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Microsoft Servers 2012 R2

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PC Solution Pvt Ltd | Remote support engineer | Working | 19000
Previous Employer 1 | Verna Hr & Infra | Desktop support Engineer | 2-5-2020 | 18000
Previous Employer 2 | Nityo infotech | Remote desktop support | 18-7-2019 | 9000

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I'll check my internet connectivity, if it is fine
Try in another Browser
Clear cooking and temp files from internet option
Reset Internet connection

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First Turned on Bluetooth in both devices and turn on discoverable option in phone
Search name of that Bluetooth speaker and after Identify click on that and get it pair with phone.

What according to you makes you a good candidate for customer service or technical support job? | Candidate must have patience and quick learner for understand technical issues
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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