Subject: Tech Support Candidate - Arun Mishra
From: Arun Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Feb 2021 04:43:15 -0500

| | Tech Support Test

Name | Arun Mishra
E-mail | [email-masked]
Phone Number | (91) 9399905138
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | dwarka delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | DSM Infocom Pvt Ltd | Project coordinator | 28/02/2019 | 17300
Previous Employer 2 | HCL Infosystem Ltd | ACE | 28/01/2018 | 14800

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly will check that the error is due to browser or network connectivity by changing the web browser for the same if problem is not solved by changing the Browser then must see if computer is having proper connection to internet or not ,Resolving the internet issue and retry.

We must check if website is up or down due to any maintenance activity.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Bluetooth in your cell phone then power on the speakers that has be connected.
Search for the desired speakers in your phone and select the same .
It will get connected

What according to you makes you a good candidate for customer service or technical support job?

I am having 3 years of experience in resolving It related problems telephonically an in person as well.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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