Subject: Trainer Candidate - Ayush Singh
From: Ayush Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Feb 2021 03:10:54 -0500

| | Tech Support Test

Name | Ayush Singh
E-mail | [email-masked]
Phone Number | (91) 8859205459
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Trainer | 27 feb |
Previous Employer 1 | Tbss | Sr. Trainer | 30 dec2019 |
Previous Employer 2 | Aptara | Technical trainer | Nov 2017 |

If Selected, how much time do you need to join? | Asap
Please briefly describe your work experience specifically in training? | Leading people to change. To train NHT batches and to do TNi refreshers Bq training and ore post shift session maintain check on dip check process.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | As the situation came when their was bulk hiring in the month of june last year and the batch size was 119 and the challenge is to train the batch in the given agenda if 11 days along with the FAP and SAP, but stilli delivered the batch on given slot along with their quality scores over 80 percent on floor NHT

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service typically means providing timely, attentive, upbeat service to a customer, and making sure their needs are met in a manner that reflects positively on the company or business.
And as we talk about great customer service Great customer service means following best practices like valuing customers' time, having a pleasant attitude, and providing knowledgeable and resourceful resources, but that you also take things a step further to exceed.

What according to you makes you a good candidate for this position? | As i m best in both process and product in myprevious all organisations and as a trainer i am T 3 certified as well and i am a good planner, organisor, and good motivator as well. And will give quality training if i'll get chance to work with
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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