Subject: Tech Support Candidate - Amrita Bhakta
From: Amrita Bhakta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Feb 2021 01:40:04 -0500

| | Tech Support Test

Name | Amrita Bhakta
E-mail | [email-masked]
Phone Number | (+91) 9080574052
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Indigo | Customer service officer | 14th May 2020 | 20000
Previous Employer 2 | Currents technology ltd | Customer service executive | 26th mar 2018 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check if the internet connection is connected properly, then I will close other tabs and restart the browser and restart the computer. If after restarting the computer still the problem arises then I will check for any malware in antivirus app, if after running a scan it resolves then it's fine or else I will uninstall the browser and reinstall it again.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I have keep my mobile bluetooth turned on and the speaker too then in the mobile I have to open bluetooth option through settings, and the once the speaker connection appears I will pair it with my mobile once the pairing in done the speaker will be connected.
What according to you makes you a good candidate for customer service or technical support job? | I am polite and humble, also have patience to understand the person who explains his/her problems regarding the product or the service. I am experienced in a satisfactory service to customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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