Subject: Tech Support Candidate - Paras nath barod Paras
From: Paras nath barod Paras <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Feb 2021 01:29:04 -0500

| | Tech Support Test

Name | Paras nath barod Paras
E-mail | [email-masked]
Phone Number | (0755) 9610693727
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sehore, Madhya pradesh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformsnce | Tse | 17-Feb-2021 | 32000
Previous Employer 1 | Teleperformance | Tse | 13-June-2018 | 19000
Previous Employer 2 | First source solutions | Tse | 1st Feb-2017 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all we check what kind of error we are getting. If it is an error, "we can't reach this site", we will check the internet connection. If internet is working fine then we will change the browser and try again. If the problem still persists then we can try to reach this site in any other device like mobile phone or laptop to check if the site is working properly. If the site is not working properly in other device as well, that means the problem is with the site and it's not the computer which is creating problem, it's the site. If the site is working properly in other device we may stop the firewall for sometime and check again, if the problem still persist, we can restart the computer and check again. Problem should be resolved.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth in mobile phone as well as in bluetooth speaker.
Check for the bluetooth name and try to pair in the mobile device.
Once they are connected, we will get the notification that the device is paired

What according to you makes you a good candidate for customer service or technical support job? | I have previously handled a lot of queries for the customers across the globe. I can handle the irate customers easily. I have patience to listen to an irate customer. Also I have worked with Ingram Micro's irate clients, Microsoft's irate clients and tried to help them as much as I can and also received many certificates while working for Microsoft. Certificates like quality star of the month among 200 people in the office.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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