Subject: Tech Support Candidate - Pratik Agarwal
From: Pratik Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Feb 2021 01:24:18 -0500

| | Tech Support Test

Name | Pratik Agarwal
E-mail | [email-masked]
Phone Number | (+91) 8518082523
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Google Operations Center | Sr. Client Support Executive | 03-09-2020 | 42000
Previous Employer 1 | Tech Mahindra | Technical Support Associate | 10-08-2018 | 15000
Previous Employer 2 | Cognizant | Sr. Process Executive | 05-08-2019 | 32000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) I will check for the Internet connectivity of the website.
2) Will try to open the website in other device to make sure issue is not specific to device.
3) Will try different browser.
4) Will clear cache and cookies of the browser or use incognito mode.
5) Check my DNS configuration.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn on the bluetooth on both speaker and mobile phone.
2) Make sure bluetooth is discoverable and the list of maximum allowed device is not full.
3) Once device name appears in the bluetooth list of phone, click on it to pair.

What according to you makes you a good candidate for customer service or technical support job? | A good customer service associate needs to have good listening skill along with speaking skill to understand the issue clearly and provide accurate resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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