Subject: Tech Support Candidate - Himanshu Pandey
From: Himanshu Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Feb 2021 21:31:21 -0500

| | Tech Support Test

Name | Himanshu Pandey
E-mail | [email-masked]
Phone Number | (+91) 8800108261
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Rainbow Info Solutions | Team leader | 10th Jan 2021 | 50k+
Previous Employer 1 | Tiana info care | Team leader | 31st May 2020 | 40k+
Previous Employer 2 | Irvine digital media | BDE | 1st March 2018 | 34k+

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Clean the browser.
Clean the crashes nd cookies.
Reset to router box.
Restart browser.
Troubleshooting internet access.
I will fix it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth device.
Turn on Bluetooth of mobile.
Scan the device and connect.

What according to you makes you a good candidate for customer service or technical support job?

I am tech lover.
I hav total 8 years of experiences in international process.
I wanna learn all the time.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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