Subject: FW: Which roles have access to Explorer
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Thu, 11 Feb 2021 22:39:04 +0000

Hi Ashish,

I have submitted this ticket to Zendesk.
Do you have any knowledge about it?

Best regards​​
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131  4960

From: Sara Aknooni (SRAK)
Sent: Thursday, February 11, 2021 11:38 PM
To: 'Zendesk Support' <[email-masked]>
Subject: RE: Which roles have access to Explorer

This is a screenshot of their profiles setting:

Best regards​​
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131  4960

From: Sara Aknooni (SRAK)
Sent: Thursday, February 11, 2021 11:24 PM
To: Zendesk Support <[email-masked]<mailto:[email-masked]>>
Subject: Which roles have access to Explorer

Hello Zendesk,

Before changes on “Insight” our agents with role of Staff with HC admin rights and reporting Had access to Explorer,
Now they don’t have access.
Could you advise how can I grant them access to Explorer without rising their role to Team lead?

Thank you!

Best regards​​
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131  4960
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