Subject: Trainer Candidate - Rachit Goel
From: Rachit Goel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Feb 2021 15:20:30 -0500

| | Tech Support Test

Name | Rachit Goel
E-mail | [email-masked]
Phone Number | (91) 9650228209
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gaur City , Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Optum Global Solutions pvt. ltd | Technical Support Analyst | | 42000
Previous Employer 1 | Edusmart Service Pvt. Ltd | Implementation & Support Engineer | May 2013 | 15000
Previous Employer 2 | Next Education India Pvt. Ltd | Technical Support Engineer | Nov 2011 | 10000

If Selected, how much time do you need to join? | 90 days or less

Please briefly describe your work experience specifically in training?

1.Working on L2 support ticket resolution, as well as ticket intake and classification.
2.Responsible to resolve problem tickets in the SLA time frame.
3.Responsible to interact with the end users over phone and
provide supports in IT related issues by necessary
troubleshooting.
4.Responsible for performing Hardware and Software installation along with resolving related issues raised by national and international users throughout the company.
5.Installed, configured, updated and maintained all internal software and hardware resources including printers, laptops and client workstations.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Nothing is difficulty in team , IF we have some difficulty we discussed within the team.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good: “Let me find out what we can do for you.”
Great: “Here’s what I will do.”

Good customer service will solved the problem eventually.
Great customer service will solved problem immediately.

What according to you makes you a good candidate for this position?

Always be a team player.
Be positive.
Always share knowledge that you having with other.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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