Subject: Trainer Candidate - Binoy Krishna Dey
From: Binoy Krishna Dey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Feb 2021 13:36:04 -0500

| | Tech Support Test

Name | Binoy Krishna Dey
E-mail | [email-masked]
Phone Number | (91) 9591273234
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chennai

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hitachi payment services | Assistant Manager | 15th Feb'21 | 33749
Previous Employer 1 | Allsec technology | Team leader | 25th Mar'19 | 25623
Previous Employer 2 | Serco | Sr CSA | 9th Mar'16 | 8212

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | Product training and soft skill
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | In both of the cases main challenge is Attrition/Absenteeis. For freshers we need deliver the responsibilities, we need to make them understand how to take responsibilities towards the organisation/process. Associates are thinking that they are working for money but a trainer need to deliver the key factor like beyond money responsibility is more important.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service is when customer is happy but a great customer service is when organization is happy on customer.
For example: a customer purchased a Samsung fridge. He is happy with the after sale service even though the fridge have multiple issues. Upto this level it is a good customer service but when he is going purchase a washing machine and due to good after sale service again he choose Samsung is called great customer service.

What according to you makes you a good candidate for this position? | My positive attitude and kindness.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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