Subject: Tech Support Candidate - Vipin Kumar
From: Vipin Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Feb 2021 13:32:31 -0500

| | Tech Support Test

Name | Vipin Kumar
E-mail | [email-masked]
Phone Number | (91) 9718997991
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sainik Colony, Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tempindia Staffing Sevices Pvt. Ltd. | IT-Executive | Now working | 42447/-
Previous Employer 1 | KMS Project & services LLP | IT- Co-ordinator | 15-7-2017 | 19500/-
Previous Employer 2 | Accurate Logistics | IT-Co-ordinator | 30-9-2016 | 23969/-

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check internet connectivity on my computer fist. If internet is working fine. Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with then i will check some supported application that means java & silver light etc. and troubleshoot the issue as par situation.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to mobile settings.
Tap the Bluetooth option.
Turn on Bluetooth.
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job? | I have more than 10 Years rich work experience in IT infrastructure, IT Operational Support and also I have provide the support to end user related hardware & Software issue via remote application software like Team Viewer, Bomgard, Skype for Business, MS Team, Anydesk etc.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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