Subject: Trainer Candidate - Briijesh Karnatak
From: Briijesh Karnatak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Feb 2021 11:31:43 -0500

| | Tech Support Test

Name | Briijesh Karnatak
E-mail | [email-masked]
Phone Number | (91) 9958948408
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IFA | Senior Manager Client Servicing | | 90000
Previous Employer 1 | Aptara | Manager | Dec 2011 | Sep 2015
Previous Employer 2 | Dimension I IT Services | MNger Customer Service | Jul 2010 | Dec 2011

If Selected, how much time do you need to join? | 50 days
Please briefly describe your work experience specifically in training? | Previous experience as Manager corporate training, Experience in conducting the TNA and preparing the training module as per the requirement.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Once we conducted a training workshop and conducting a training session on team building, that session involve different age group ranging from early 30 to late 50s. We have done some icebreaking activity but things were not working the way we want. They come do the activity and then sit at the place. The whole purpose of that session was not going to be achieved, It was like everyone boarding a bus but no one knows where we were heading for. We decided to break this ands setup the small group the way we want. The small group member first introduced and then they started interacting and nor participating actively. The end result was come out very well.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Great customer service will be looking beyond the basic job.
We all say customer is king but is the customer is feeling as king that the  objective of excellent customer service.
Being Proactive
Listening and understanding the customer query.

What according to you makes you a good candidate for this position? | Who understand the team, and can direct the way that lead to achieve the target.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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