Subject: Trainer Candidate - Gaurav Kumar
From: Gaurav Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Feb 2021 10:56:57 -0500

| | Tech Support Test

Name | Gaurav Kumar
E-mail | [email-masked]
Phone Number | (+91) 8910176620
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Supaul

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Karvy innotech | Coustomer engineer | August 2019 | 19k
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 4dayd
Please briefly describe your work experience specifically in training? | As a Coustomer engineer i hv to look the issues of clients that they are facing via email ,call or directly interaction with client. Outlook,  network, AD,  troubleshoot.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | While managing team Once i faced a issue that i unable to get it  ,what's going on. That time all the clients are so panic they  are forcing me to solve the issues as soon as possible. But i don't aware of that issue. Than i talk to my head nd after  that some how managed to calm down clients...

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good and great service difference is only how u r taking the problem.

If u great , whether you know the issues or not but some how u manage ur coustomer to understand the situation, what's going on

What according to you makes you a good candidate for this position? | I work in Rbi as my client , nd i learnt their how to tackle situation
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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