Subject: Tech Support Candidate - Mayank Saxena
From: Mayank Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Feb 2021 10:26:48 -0500

| | Tech Support Test

Name | Mayank Saxena
E-mail | [email-masked]
Phone Number | (+91) 9897446415
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 117 Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MCSA Windows Server 2016

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Inforcare Digital System Private Limited | Windows Administrator Level 1 | | 19,190/-
Previous Employer 1 | Isupport Experts Pvt. Ltd. | Support Engineer | 23 Dec, 2019 | 15000/-
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check, the internet connection, If it is working fine. I will check the cache memory of the browser and clear it. Then try to redirect the website once again. If the website is not reachable will checked with otherwebsite.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth speaker.
2. Turn on the bluetooth of the phone and search for the bluetooth speakers.
3. Click on the bluetooth speaker name, which will shown post search is completed.
4. Your bluetooth will get connected.

What according to you makes you a good candidate for customer service or technical support job? | A good listener will be the good for customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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