Subject: Trainer Candidate - james paul samuel
From: james paul samuel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Feb 2021 10:10:30 -0500

| | Tech Support Test

Name | james paul samuel
E-mail | [email-masked]
Phone Number | (91) 9025135007
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | vellore

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | wipro | team lead | 4th jan 2021 | 24000
Previous Employer 1 | ecentric | desktop support | 05th may 2016 | 8000
Previous Employer 2 | Nebula | desktop support | 04th jan 2016 | 8000

If Selected, how much time do you need to join? | 30 days
Please briefly describe your work experience specifically in training? | provided the desktop support training for new engineers and providing support to the client through remote session.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | one of my most worst situation in my career is to handling the multiple escalation in a single day.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is to providing support with less escalation

Great customer service is to provide support without escalations.

What according to you makes you a good candidate for this position? | Having skill to handle the team of 20 members.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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