Subject: Trainer Candidate - Rashim Bahl
From: Rashim Bahl <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Feb 2021 09:44:04 -0500

| | Tech Support Test

Name | Rashim Bahl
E-mail | [email-masked]
Phone Number | (91) 9899049633
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | American Express India Private Limited | Lead Analyst- Operations II | 21/07/2017 | 57000
Previous Employer 2 | NA | NA | NA | NA

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in training? | Acted as a Trainer to ensure proficient training of all new hires with respect to the Compliance and Quality Team. Created an Internal Training Repository in the form of a web portal which catered to Process Training for new hires as well as cross training for tenured Analysts.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | I had to cross skill a team consisting of all new hire analysts as well as their new Team lead located in Manila- Philippines within 15 days on an entire Customer Service Process Vertical. There were a lot of challenges that I had to overcome like familiarising them with the Company and all the acronyms associated with it. Also, I had to make sure that everyone came up the same learning curve even though they had different learning abilities.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The difference between good and great customer service is when we deliver the information required keeping in mind the '3 C's' i.e. Clear, Crisp and Concise. We also have to make sure we are actively listening to the customer and try and be as empathetic to their situation as possible.
What according to you makes you a good candidate for this position? | Working with diverse functions over the years has honed my learning skills, adaptability and capability to perform in new and challenging situations. I have high adaptability to work in and with various age groups. I am an effective communicator and leader with strong networking skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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