Subject: Trainer Candidate - Vishnu Mishra
From: Vishnu Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Feb 2021 09:09:35 -0500

| | Tech Support Test

Name | Vishnu Mishra
E-mail | [email-masked]
Phone Number | (+91) 9755565505
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Munirka south Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sirius global limited | Team leader | Working | 32888
Previous Employer 1 | Rajdeep info techno | Project engineer | Oct 2020 | 27500
Previous Employer 2 | Ndtv convergence ltd | Engineer | 02march 2019 | 25000

If Selected, how much time do you need to join? | Within 15 days
Please briefly describe your work experience specifically in training? | My currently working area like vvip support and network related issues and video conference systems and hardware issues installation and configuration to all Gail india limited sites.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

If the user told my new installed pc why the showing internet connectivity errors .

To insure that the user and check step by step  and resolve these issue.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1. Get complete information regarding the issue and resolved its good customer service
2. Quickly respond and resolved this is great customer service

What according to you makes you a good candidate for this position? | I am able to work and my positive nature and confidence.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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