Subject: Trainer Candidate - Sheetal Kumar Sheetal
From: Sheetal Kumar Sheetal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Feb 2021 09:09:34 -0500

| | Tech Support Test

Name | Sheetal Kumar Sheetal
E-mail | [email-masked]
Phone Number | (+91) 8527374596
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL TECHNOLOGIES | Senior Analyst | |
Previous Employer 1 | Wipro Ltd | Senior Associate | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 60 days
Please briefly describe your work experience specifically in training? | It's great to share the knowledge you have gained to the new members of the team. It's really boost your confidence and interpersonal skills and helpful in career growth.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | The most difficult situation is to engage each and every member of the team together to achieve the desired set of goals but it can be managed by interactive sessions and fun activities involved during the training period. Newly hired are not very much used to the technical things and tools, so that is also a big challenge, but with time, practice and proper guidance this thing can be overcome. Many times it happens that newly hired tend to make more mistakes but yes it can be handled with utmost care, so that it cannot harm's one's mental ability and confidence. Overall, I think it's a good experience to provide support to the customers and clients all over the globe with a good communication skills and technical knowledge.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | There is a very slight difference between good and great customer service, as per my understanding if the customer is satisfied by your support and he appreciates your work, that is a great customer service.
What according to you makes you a good candidate for this position? | Having relevant work experience for more than 3.6 year for the required position makes me a good candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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