Subject: Trainer Candidate - Shobhit Verma
From: Shobhit Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Feb 2021 08:19:25 -0500

| | Tech Support Test

Name | Shobhit Verma
E-mail | [email-masked]
Phone Number | (+91) 9026693952
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Saket delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Olympus medical system india pvt ltd | Product & application specialist | | 39000
Previous Employer 1 | Vision embesoft solution | Sales & application specialist | Feb-2019 | 25000
Previous Employer 2 | NA | NA | Na | Na

If Selected, how much time do you need to join? | 30 days

Please briefly describe your work experience specifically in training?

Here my profile is product and application specialist.
●Provide Training to our distributors/channel partners on product.
● provide training to our distributor/channel partner on different application.
● Also provide the training to end customer/user related to their product & Application.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Some times trainee asked some irrelevant question that time we have to give them proper response.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | We have to understand the customer query and try to give them proper solution.

What according to you makes you a good candidate for this position?

I have been working in same profile and having good experience in customer service, product & application training.
Here i can utilise my skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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