Subject: Trainer Candidate - Prateek Gupta
From: Prateek Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Feb 2021 07:52:44 -0500

| | Tech Support Test

Name | Prateek Gupta
E-mail | [email-masked]
Phone Number | (0591) 8395092053
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Sector 62

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | CCE | 30 Nov | 14000
Previous Employer 1 | Reliance mart | Supervisor | 30 June | 11000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediate

Please briefly describe your work experience specifically in training?

While in previous organization
I was able to became the first candidate who clear the training module of arroumd three months withing group of otjer candidate

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | When i hit the floor it wad arround 40 employees whole in training module there was only 20 peoples with me so its difficult tfor me to make a unique identoty within group of tenures but i was succeed in that also with my performance
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good CCS is one who  gives rrsolution to cx while great ccs one who receive compliment from cx

What according to you makes you a good candidate for this position?

Learn to new things
Positive attitide towards organization
Team work

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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