Subject: Tech Support Candidate - Pratik Khule
From: Pratik Khule <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Feb 2021 06:17:55 -0500

| | Tech Support Test

Name | Pratik Khule
E-mail | [email-masked]
Phone Number | (91) 9284899015
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Nagpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Numeric UPS Legrand Group | Service Engineer/centre incharge | 28 Dec 2020 | 18000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- first I will check my internet connection
2- I will check site URL
3-Check if the Website is Down for Everybody or Just Me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- on the bluetooth device
2- on the mobile device
3- open bluetooth settings
4- pair with Bluetooth device

What according to you makes you a good candidate for customer service or technical support job?

As I'm experienced person in technical support I used to handle customer problem on phone call , I can easily communicate with peoples
That's make me good candidate

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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