Subject: Tech Support Candidate - Apurav Garg
From: Apurav Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Feb 2021 06:08:57 -0500

| | Tech Support Test

Name | Apurav Garg
E-mail | [email-masked]
Phone Number | (91) 7999992553
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | karnal
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Raashawala | Sales and Marketing | feb 2019 | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

To remove the problem firstly we the internet connection if it is okay then may be it is server issue.Server issue can be  remove when we talk with the  customer care execcutive .They give us best options  to solve our problem because sometimes site is not working or may be overload so this is main problem in opening the site which a company can solve through their employess.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

switch on the bluetooth speaker
bluetooth mode on
then open bluetooth in our phone and search the name of bluetooth speaker connection and connect with it.

What according to you makes you a good candidate for customer service or technical support job?

To resolve the problem of the customer fluently.
Capability to work in dynamic environment.
Problem solving

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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