Subject: Tech Support Candidate - Priyanka Pandey
From: Priyanka Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Feb 2021 06:08:07 -0500

| | Tech Support Test

Name | Priyanka Pandey
E-mail | [email-masked]
Phone Number | (91) 7982751269
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shipra suncity Indirapuram Ghaziabad noida 62
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Customer excutive | 20 January | 15000
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | By using my knowledge goto enternate connection check and also refresh my website and try again
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Goto bluetooth option in phone now open and searching than searching done than connect my speaker.
What according to you makes you a good candidate for customer service or technical support job? | By using best of my knowledge customer satisfaction is very important so cx   concern listen carefully than provide perfect resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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