Subject: Tech Support Candidate - Fahmi Hassan
From: Fahmi Hassan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Feb 2021 06:07:28 -0500

| | Tech Support Test

Name | Fahmi Hassan
E-mail | [email-masked]
Phone Number | (+91) 8800711023
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sector 76
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Orange Business Services | IT Operations Manager | | Rs. 86,000
Previous Employer 1 | HCL Technologies | ITSM Manager | 11/12/2019 | Rs. 62,000
Previous Employer 2 | Capgemini | ITIL Process Lead | 29/08/2018 | Rs. 44,000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the internet status and reset internet options
Try to open the website in compatibility view
Try opening the website on other browsers like Chrome, Firefox, etc

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Powe one the Bluetooth speaker and move to pairing state
In your phone open bluetooth, then pair new device
Check the name of the speaker in Available devices list
Once see the name of the speaker in the list, click on it
The phone will start pairing with the device, sometime there may be pairing PIN of the devices, then a pop-up will appear on the phone to put in the pin and post entering the pin, the device will be connected to your phone and you can use it now

What according to you makes you a good candidate for customer service or technical support job?

As per my experience-
1. Good Communication skills
2. Good Technical Skills
3. Smart problem solving skills
4. Patience and Good listener, able to understand all kind of customers
5. Team player

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |