Subject: Tech Support Candidate - Francis Dsouza
From: Francis Dsouza <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Feb 2021 04:46:58 -0500

| | Tech Support Test

Name | Francis Dsouza
E-mail | [email-masked]
Phone Number | (91) 9860948394
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Linux
Networking - basic
VoIP
FTP, Web hosting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | FIGmd India Pvt Ltd | Assistant Manager Technical Support | 29/01/2021 | 72000
Previous Employer 1 | Netpulse Communication India Pvt Ltd | Sr. Technical Support Executive | 31/03/2014 | 42000
Previous Employer 2 | Wipro BPO | Sr. Customer Support Associate | 31/01/2007 | 25000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the url for spelling mistakes
Ping the url
Check with ip address got from the ping results
Check other websites
Check for internal blocks/ policies

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on the Blue tooth
Connect to the correct device
Pair it using the passcode / authentication

What according to you makes you a good candidate for customer service or technical support job?

The candidate should have empathy to understand the situation
He/ She should be able to relate to the situation positively
Should be patient and composed
Should be proactive
Should never stop learning

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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