Subject: Tech Support Candidate - Anil Yadav
From: Anil Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Feb 2021 04:03:43 -0500

| | Tech Support Test

Name | Anil Yadav
E-mail | [email-masked]
Phone Number | (91) 9685331206
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gwalior
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL services Ltd | Customer support engineer | 12-10-2018 | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | We are not getting errors while opeing website which is given above.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1st speaker bluetooth have to on while trying connect to mobile bluetooth.

Then go to the bluetooth setting and you see speakers bluetooth pair then connect.

And you will see that both devices are connected each other.

What according to you makes you a good candidate for customer service or technical support job?

1st he should be punctual.
2nd it should be taken as every issue task

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |