Subject: Tech Support Candidate - PRAJJWAL TYAGI
From: PRAJJWAL TYAGI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Feb 2021 03:48:25 -0500

| | Tech Support Test

Name | PRAJJWAL TYAGI
E-mail | [email-masked]
Phone Number | (79824) 22540
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | VASUNDHARA,GHAZIABAD
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TECH VISION ELECTRONICS | TECH SUPPORT ENGINEER | January,2021 | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

steps are as following
1. open a new tab and check to see if you can load another website like google.com  and mozilla.org.
2.launch another  browser, like internet explorer, and try to open the site you were having problems with.
2.1 if the site works in another browse, see the problem only.happen in firefox.
2.2 if the site does not work in another browser, check outif problem happens in other browser also.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.press the bluetooth button of the speaker.
2.open your mobile and switch on bluetooth icon.
3.on your phone it will show , pairing and then connected.
4.now both the devices are connected.

What according to you makes you a good candidate for customer service or technical support job?

I have an experience of around one year in tech support and customer service sector. I have interacted with people in every corner of india.I have been solving queries of customes in  every possible manner.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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