Subject: Trainer Candidate - Prabha Shankar
From: Prabha Shankar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Feb 2021 03:24:30 -0500

| | Tech Support Test

Name | Prabha Shankar
E-mail | [email-masked]
Phone Number | (+91) 8800918472
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Indore

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | RUN SERVICE INFOCARE PVT LTD | TECHNICAL SERVICE MANAGER | STILL IN THIS ORGANIZATION | 33500
Previous Employer 1 | REGENERSIS INDIA PVT TD ,CTDI | BRANCH SERVICE MANAGER | 29-FEB-2020 | 31500
Previous Employer 2 | AREA SERVICE MANAGER | AREA SERVICE MANAGER | 31-DEC-2017 | 22000

If Selected, how much time do you need to join? | 60 days
Please briefly describe your work experience specifically in training? | we Handle & deal a team properly with all technical aspects , as per kpi measured. in short whole ownership of service operations.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Employee Attitude & behaviour. we cant change natural things.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good service is all about , Customer problem solving steps , timing . how can we interact , it also matters.
great servcie is all about cusstomer totally satisfied with all things that is related to his problem solving with proper way.

What according to you makes you a good candidate for this position?

as per my experience/relevant in customer service.
first of all be a good listener /related to Customer problem. always try to give better solution ,response, Queries with positive attitude.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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