Subject: Tech Support Candidate - Praveen Sharma
From: Praveen Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Feb 2021 02:54:55 -0500

| | Tech Support Test

Name | Praveen Sharma
E-mail | [email-masked]
Phone Number | (91) 7905408849
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Convergys India Pvt Limited | TSA II | 14/10/2017 | 30,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check for the internet connection.
2.Check for the correct url typed in the address bar.
3.Check for the browser settings.
4.Check for the firewall settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Switch on the Bluetooth connection on the mobile.
2.Search for the Bluetooth connection on the Bluetooth speaker.
3. Once connected play the music.

What according to you makes you a good candidate for customer service or technical support job? | Dedication towards the work and also my intent of resolving the customer issue on the first call, that is to say FCR.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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