Subject: Trainer Candidate - Dhanish Razdan
From: Dhanish Razdan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Feb 2021 02:17:57 -0500

| | Tech Support Test

Name | Dhanish Razdan
E-mail | [email-masked]
Phone Number | (91) 9540218111
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | N/A | N/A |
Previous Employer 1 | VMLY&R | Analyst | 03/03/2020 | 48,000
Previous Employer 2 | HCL Technologies Ltd. | Senior Analyst | 13/04/2018 | 33000

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in training? | For approx. 2 years in my last organization I have trained any new employee joining the project regarding the process.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Managed day to day activities for some days with shortage of staff without letting it have any impact on the business. Some people had to go on leave because of unfortunate circumstances.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Showing empathy to the issue faced by the customer and making them feel assured and giving confidence to the customer that the issue will be resolved as soon as possible.
What according to you makes you a good candidate for this position? | Having patience to understand the issue of the customer, asking relevant questions and trying to resolve the issue in timely manner following the process.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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