Subject: Tech Support Candidate - Saurabh Singh
From: Saurabh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Feb 2021 00:33:13 -0500

| | Tech Support Test

Name | Saurabh Singh
E-mail | [email-masked]
Phone Number | (91) 7007428830
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Margberp | Technical officer | | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | At first I'll make sure wether internet is working or not , if internet is working I'll try to solve this errors by checking software issues like version of web browser, any plugins or additional software which is blocking website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | At fir switch on blutooth of speaker then turn on Bluetooth of fone then search the speaker then connect
What according to you makes you a good candidate for customer service or technical support job? | Good Technical skills, decision making , and politeness
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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