Subject: Tech Support Candidate - Rohit Batra
From: Rohit Batra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Feb 2021 21:53:48 -0500

| | Tech Support Test

Name | Rohit Batra
E-mail | [email-masked]
Phone Number | (0) 8053561868
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Mayur Vihar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Software and Applications support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hotelogix | Senior executive | May 2020 | 38000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | To check and troublehoot the error by checking the logs. Sometimes it might b connectivity issue or we can clear the cache and cookies and then try to check again to work.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth for both the devices.
Search for the available device to pair
Use the pair code if asked
It is ready to connect.

What according to you makes you a good candidate for customer service or technical support job?

To resolve client's queries
To maintain a business relationship with them
To provide best class service delivery

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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