Subject: Tech Support Candidate - Mohit Singh
From: Mohit Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Feb 2021 13:51:09 -0500

| | Tech Support Test

Name | Mohit Singh
E-mail | [email-masked]
Phone Number | (+91) 7905720943
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Take 3 IT Services | Manager | Notice Period | 30000
Previous Employer 1 | BDeveloper | Project Manager | 9th May 2019 | 18000(6 Hours a day)
Previous Employer 2 | Four Square | CCE | 2017 | 11000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps:
1. I would first check for the internet connection in the lower right corner of the screen.
2. If the internet is down then I would reset the router.
3. After 2 minutes approximately the internet would be fine and then I would type the given content as "www.ndtv.com".
4. The page will open.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps:
1. I would unlock my phone and slide down the top menu.
2. Choose the Bluetooth icon and press it until the Bluetooth settings appear.
3. Then I would switch on the Bluetooth and click on pair new device.
4. Then I would switch on the Bluetooth speaker and press the pairing button.
5. Once the Bluetooth Speaker's name pops up on my phone screen, I would click on it.
6. Then I would enter the passkey if required.
7. The Bluetooth speaker will then be connected to my phone.

What according to you makes you a good candidate for customer service or technical support job?

I have worked in this field for a long time and whatever challenges were placed in front of me, I always learned it in the best possible way.

I am also very calm in dealing with the customers understanding their pov as well as working under the company's norms.

Also, I am a quick learner.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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