Subject: Tech Support Candidate - Dudi Venkata Durga Rao
From: Dudi Venkata Durga Rao <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Feb 2021 13:00:53 -0500

| | Tech Support Test

Name | Dudi Venkata Durga Rao
E-mail | [email-masked]
Phone Number | (091) 7013546398
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Andhra Pradesh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Delhivery Pvt Ltd | Desktop support Engineer | March 31 | 16000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all will check is there any loose connections(LAN cable) are there, if find any will connect them properly. If still issue persists will check the user connected with domain network or not, if not connected in the domain will add the user into domain. Still issue not resolved will check DHCP is configured or not, if not configured will assign DHCP. Still not resolved will try to test the reachability of default gateway nothing but router by using ping command in command prompt, if no issue with the gateway will try to ping reachability of www.ndtv.com, if reply not getting there is a DNS issue so then will try to contact with network team and get the issue resolved.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all switch on the bluetooth speaker by turn on power button and turn on bluetooth option in mobile aswell. Open blutooth settings in mobile and search for available networks. And after serach completes you will get a available connections nearby your location. After click on pair device. Then you will a pop up as successfully connected.
What according to you makes you a good candidate for customer service or technical support job? | Technical support job
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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