Subject: Trainer Candidate - Halim Khan
From: Halim Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Feb 2021 12:11:28 -0500

| | Tech Support Test

Name | Halim Khan
E-mail | [email-masked]
Phone Number | (+91) 7355463066
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jhansi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Society Trucking services pvt.ltd | Area service manager | Today | 35k
Previous Employer 1 | Interlynx | Research and development | 1 june 2018 | 22k
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 1 month
Please briefly describe your work experience specifically in training? | No matter whether you have no experience or are an automotive veteran love of your work can be a huge reason behind having an enjoyable career within the any industry. Having said this, whilst this inevitably can be important, many front of house staff get their job...whatever is the reason to pull u in industry is stability free mind and happy environment.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | It is always difficult to cope up with the new starting but once u tried to do whatever u want to be all things go according to u if u are confident u can do anything u want...onec when i was in training i found myself little weak from other because they all was experienced and when i was fresher but when the way they helped me it took some time to get understand all things in training that i get to know about the team work that if we are team we can reach to at any level where we want when i was  not enough trained they always make me feel realized that i am capable to do that project without taking their help so it shows the team work....and from then i am working in organization managing my zone in a company Society trucking ...i always appreciate my team for their work ...whatever it is good or bad small or big i always try to give my best to let them know about the new bulletins of any products i always try that they could know about the new things of any project and be upadte ...i face a difficult situation when i was working in society i vehicle got failure with comcern low pickup means vehicle was not taking load ...we tried a lot to solve the problem but nothing happened and customer was getting very annoyed day by day and it was the technicai failure of that vehicle that time i manage my team and guve them proper instruction to solve that issue as well as i also manage dealer and customer also and solve that problem with the help of our manufacturing team...failure was little but it created a bigger mash as i said it was the technical issue i told the other outlet if this will happen again what initiate need to take.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service always try to make customer satisfy at any cost but great custiner service first try to know about the customer real want ..what ge actually wantband what we are providing him we should have the qualities to know about their problem instead of tell them about our qualities or products...if we try to know him personal almost thing gets already solve.
What according to you makes you a good candidate for this position? | I always try to make my team feel stable happy and free mind....i always try to make my organization the great one i much as i can do .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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