Subject: Tech Support Candidate - KAMAL HANS
From: KAMAL HANS <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Feb 2021 11:56:34 -0500

| | Tech Support Test

Name | KAMAL HANS
E-mail | [email-masked]
Phone Number | (91) 9999135509
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Model town
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | INTEROCENA SHIPPING INDIA PVT KTD | OPERATION EDECUTIVE | CURRENTLY WORKING | 30,000
Previous Employer 1 | STARGROUP | COMPUTER OPERATOR | 15 MARCH 2019 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart my device .
Make sure internet connection  work.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1Place the Bluetooth device in pairing mode.
2On the iPhone, open the Settings app.
3Select bluetooth.
4Ensure Bluetooth functionality is switched on. If the Bluetooth toggle switch is green, Bluetooth is enabled, and nothing needs to be changed. If not, select the toggle to turn on Bluetooth.
5Scroll down to Other Devices and look for the Bluetooth speaker on the list. Be patient, as it may take a moment to show up

What according to you makes you a good candidate for customer service or technical support job? | Talk about key traits for the job like communication skills, problem-solving skills, and passion for customer service, and lean into the aspects of your current or past positions that you love and excel at that are also part of the job you hope to get.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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