Subject: Tech Support Candidate - Anil Kumar Pathak
From: Anil Kumar Pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Feb 2021 10:57:35 -0500

| | Tech Support Test

Name | Anil Kumar Pathak
E-mail | [email-masked]
Phone Number | (91) 9557466693
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Haldwani nainital
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CLBRSYS | System integrator | | 25000
Previous Employer 1 | Laxmi | Agencies | 31 Dec 20 | 15000
Previous Employer 2 | CDPSIC | Server administration | 31 March 20 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Clear cache then check Lan ping the local host after this चेक DNS and then clear all cookies and flus DNS the site is open
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open setting in mobile then open Bluetooth, or long press the Bluetooth button in the mobile it shows nearby Bluetooth devices and then connect and pair device and connect speaker.
What according to you makes you a good candidate for customer service or technical support job? | My troubleshooting skills and way to handle the situation.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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