Subject: Trainer Candidate - Brijesh Kumar
From: Brijesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Feb 2021 10:54:21 -0500

| | Tech Support Test

Name | Brijesh Kumar
E-mail | [email-masked]
Phone Number | (0129) 9971068065
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad/NCR

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Team Computers Pvt Ltd | IT Support/Team Lead | Working | 30000
Previous Employer 1 | In KnowTech Pvt Ltd | Seniour Support Engineer | 30-Nov-2020 | 30000
Previous Employer 2 | Iyogi Technical Services | DSS | 6-January-2016 | 27000

If Selected, how much time do you need to join? | 15 Days

Please briefly describe your work experience specifically in training?

• 8+ years of experience as a technical support engineer.
• Team Management experience and good interpersonal skill and ability to manage a team.
• Ability to learn new Technologies quickly.
• Team Oriented and Positive attitude towards life.
• Configuration management experience, working through all phases of the software installation, troubleshooting computers and basic networks, Security, LAN and wireless network connectivity issues,  Microsoft products & other software installation-uninstallation and Desktop Support.
• Good Exposure into network remote support, OS Troubleshooting, VPN, Configuration and managing DSL/ADSL router and Access Point.
• Experience in Troubleshooting Windows (XP, VISTA, 7, 8, 8.1 and windows 10).
• Experience as a technical specialist in Security (Antivirus, spyware, firewall) and Printers & peripheral devices.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | while managing a Team some time members not informed before leave then need to talk with team members and resume services without interruptions
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal
What according to you makes you a good candidate for this position? | I am to be a good team player besides a hard worker. I believe that my knowledge, attribute, skills, working experience, and inspiration that the position required makes me suitable candidate for this post. I can confidently carry out the task mentioned in your job description.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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